IT Technical Support

We're looking for an experienced Senior IT Support Specialist to join our local IT team in Israel, supporting a hybrid Mac and Windows environment and managing regional A/V solutions.
You'll work independently within our ticketing system to manage your workflow, while collaborating with global IT teams to maintain high service levels across the organization. This is a hands-on, hybrid role that requires solid technical skills, professional maturity, and a strong service mindset.

דרישות:

5+ years of experience in IT Support, Workplace Technology, or Service Operations, with at least 3 years in a large-scale enterprise environment (1,000+ employees, multi-site or global operations)
Relevant industry certifications (e.g., CompTIA, ITIL, Microsoft, Jamf, Cisco, or similar)
Hands-on experience with ServiceNow (Incident, Request, and Asset modules)
Proven experience with enterprise A/V and conferencing technologies
Strong Mac and Windows configuration and troubleshooting skills - you should be able to explain why something broke, not just what broke
Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing, DNS, DHCP)
Experience with endpoint management across Windows, macOS, and Linux
Familiarity with inventory and asset lifecycle management practices
Experience supporting executive-level users in a global tech or enterprise software company
Scripting skills (PowerShell, Bash, Python) applied to operational automation
Experience with MDM platforms (Jam