עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Customer Support Expert

Moon Active

תל אביב - יפו

Customer Support Expert

Moon Active

תל אביב - יפו
מלאה
11,000-16,000 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא פרסום של המעסיק

We're looking for a passionate and skilled Customer Support Expert to join our dynamic team. This team is critical to enhancing our players' experience by analyzing ticket data, building workflows for agents, and sharing feedback analysis with company stakeholders. If you're data-driven, proactive, and thrive in a collaborative environment, we want you to be part of our journey!
Responsibilities
Act as a point of contact for escalations and provide updates on escalated cases to internal stakeholders.
Collaborate closely with various teams within the company to optimize the player experience.
Provide professional and efficient customer support while serving as a point of contact between our teams and our players, ensuring high customer satisfaction.
Analyze and review internal workflows to identify areas for improvement and implement process optimizations.
Analyze customer inquiries and pain points to identify trends and implement solutions.

דרישות:

2+ years of experience in customer support, with a significant portion specifically dedicated to handling escalations and complex customer issues.
Fluent English (verbal and written).
Highly customer-focused approach with a passion for customer advocacy.
Highly detailed & data-oriented with strong organizational and multitasking skills.
Problem-solving skills, with the ability to identify root causes and implement effective solutions.
AI vast experience: Deep understanding of the AI ecosystem, demonstrated through professional projects, preferably in Support.
Advantages:
Experience in the gaming industry.
Experience using Zendesk, including Explore or other CRM systems.
Fluency in Hebrew. המשרה מיועדת לנשים ולגברים כאחד.