Applied Science Manager, Personalization

We are seeking an Applied Science Manager to lead a team building our next-generation customer memory and personalization systems.

As an Applied Science Manager, you will lead a team of scientists working on LLM-powered memory and personalization systems. You will define the scientific direction for how customer knowledge is extracted, validated, and applied in production systems.

You will own the end-to-end delivery of ML solutions, from problem formulation and modeling to offline and online experimentation, and production deployment at scale. You will ensure your team delivers high-quality, scalable systems that power customer-facing experiences.
You will drive work across areas such as fact extraction, memory quality and lifecycle, temporal reasoning, and grounded personalization, while navigating tradeoffs between quality, latency, and coverage.
You will hire and develop scientists, raise the scientific bar, and foster a culture of ownership and rigor. You will partner closely w

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Basic Qualifications
- PhD, or Masters degree and 6+ years of applied research experience in machine learning or a related field.
- 3+ years of experience managing Applied Scientists or ML Engineers
- Experience leading teams that own ML solutions end to end, including problem formulation, offline experimentation, online experimentation (A/B testing), and production deployment at scale.
- Proven track record of translating ambiguous business problems into ML solutions that delivered measurable customer or business impact.
- Experience setting scientific direction, reviewing modeling approaches, and raising the quality bar across a team.
- Hands-on experience applying modern machine learning techniques (including deep learning and/or Large Language Models) to real-world problems.
- Experience leading cross-team initiatives in ambiguous environments, including defining roadmaps and influencing partner teams.
- Strong communication skills, with the ability to influence senior leadership