Help Desk Support Specialist

We are seeking a Help Desk Support Specialist to provide technical support to end users in a cloud-based IT environment, with a strong focus on Microsoft 365.

The role includes troubleshooting user issues, managing service requests, supporting cloud-based systems, and delivering professional, responsive, and customer-oriented technical support to employees across the organization.

Requirements:

Previous experience in a Help Desk / Technical Support role – required.
knowledge in the Microsoft 365 environment.
Hands-on experience with Outlook, Teams, OneDrive, and SharePoint.
Familiarity with Active Directory / Azure Active Directory.
Experience managing users, permissions, password resets, and setting up new computers.
Basic knowledge of Windows operating systems.
Ability to independently troubleshoot and resolve technical issues.
Strong customer service orientation and the ability to work effectively with users and within a team in a dynamic environment.
Good technical English skills.

Responsibilities:

Provide ongoing technical support to organizational users.
Handle Help Desk tickets from initial request through resolution and closure.
Provide support for the Microsoft 365 environment, including: Outlook / Exchange Online/ Teams/ OneDrive/ SharePointץ
Troubleshoot login issues, password-related problems, and access permissions.
Manage users and groups within the Microsoft 365 / Azure AD environment.
Provide support for end-user devices, laptops, and peripheral equipment.
Install, configure, and maintain organizational software and applications.
Troubleshoot basic network issues, printers, and internet connectivity.
Assist users in working with cloud-based systems and applications.
Document incidents, troubleshooting steps, and solutions within the service management system.
Collaborate with vendors and additional technical teams as required.