Customer Experience Accounting Specialist - Temporary

We are looking for a Customer Experience Accounting Specialist that will support clients in navigating our financial and accounting features, ensuring accurate configurations, smooth workflows, and a strong understanding of system logic.

"This role is a hybrid position based in our Tel Aviv office. Please note that this is initially a 9-month temporary position, with the possibility of converting to a permanent role".

Responsibilities
Manage client support tickets related to financial features, including dashboards, reports, and workflows.
Assist with setup and troubleshooting of configurations (business models, revenue allocation, owner statements, payouts, trust accounting).
Explain how financial transactions and business rules operate within the system.
Analyze dashboards and reports to identify discrepancies, configuration issues, or data inconsistencies.
Guide clients through reconciliation processes, deposits, balance tracking, and period closing.
Support issues related to loc

דרישות:

Requirements
Native or near-native English (additional languages are an advantage).
Tech-savvy - strong computer skills.
Solid understanding of accounting fundamentals (e.g., double-entry bookkeeping, revenue recognition, reconciliations).
Strong analytical thinking and attention to detail.
Excellent written and verbal communication skills.
Experience in a client-facing support role (ticket/case management).
Experience working with financial reports, dashboards, and configurations.
Proven ability to investigate discrepancies and resolve financial/system issues.
Ability to multitask in a fast-paced environment.
Experience in hospitality, property management, or PMS - advantage.
Experience working with Product teams - advantage.

Experience & Education
1+ years of experience in accounting, financial operations, financial systems, or SaaS support - required.
Bachelors degree in Accounting, Economics, Business Administration, or equivalent.
Strong proficiency in Excel/Google Sheets and fa