Technical Support Engineer (Cortex XDR)

We are looking for a highly motivated and customer-focused professional. As part of the Tier 3 Cortex XDR support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.
Our methodology is first class support. Weve been recognized for it as an industry leader and were dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customers experience. You will learn your clients business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. Youre close to the deployment of cybersecurity solutions - and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions - and you dont wait f

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Required Qualifications
Your Experience Required strong experience with Windows OS, Linux OS and macOS based applications (Installation, troubleshooting, Debugging)
Experience understanding malware, exploits, operating system structure, and behavior Experience with Android OS based applications (Installation, troubleshooting, Debugging)
Strong experience with MS environment (SCCM, GPO, AD, MSSQL, IIS)
Experience with EndPoint security software is a plus (Antivirus, DLP, IPS, NAC)
Knowledge of SIEM, vulnerability management tools,
Understand complex, unique network environments with mixed applications and protocols, Knowledge of Cloud infrastructure
Knowledge of VDI (VMWare Horizon, Citrix XenApp, and XenDesktop)
Experience with strong communication and customer service skills
4+ years of relevant experience with strong communication and customer service skills
Excellent written and verbal communication skills, English (B2 Upper Intermediate level). המשרה מיועדת לנשים ולגברים כאחד