VP Customer Success IL

As the VP Customer Success , you will be the primary architect of the customer journey for a global portfolio of hundreds of enterprise accounts. You will lead a Customer Success organization focusing on both Commercial customers and Public Sector intelligence agencies to derive maximum value from Maritime AI platform.

You will sit at the intersection of commercial growth and operational excellence, managing a complex landscape of diverse business lines across the US, EU, UK, and International markets.

Core Responsibilities

1. Strategic Leadership & Portfolio Management

Segmented Strategy: Oversee a diverse portfolio of 300+ enterprise customers, developing bespoke success strategies for two distinct pillars:
Commercial: Energy majors, bunkering, commodity traders, and ship owners.
Government: Coast guards, Law Enforcement Agencies (LEA), Customs, and Intelligence organizations.
Revenue Accountability: Primary Drive Customer satisfaction, Gross Retention Rate (GRR) and Net Retenti

דרישות:

Leadership: 10+ years in a senior leadership role (VP or similar) within Customer Success, Account Management, or Professional Services.
Multi-Business Line Leadership: Proven track record of managing both Commercial (SaaS/Enterprise) and Government (Public Sector/Defense) business lines simultaneously
Maritime Domain Expertise: Deep understanding of the maritime ecosystem (shipping, trade and security) is a huge advantage. You must speak the language of data & insights, sanctions compliance, and maritime risk.
Scale: Experience managing a portfolio of hundreds of Enterprise customers with a structured approach to high-touch vs. tech-touch engagement.
Global Exposure: Significant experience operating across US, EU and UK and international markets, with an understanding of the differing regulatory and business landscapes.
Implementation Depth: Expertise in managing long-cycle, complex technical implementations involving AI, Data and API integrations. המשרה מיועדת לנשים ולגברים כאחד.