Director of Global IT Ops

The Director of Global IT Operations will lead our global IT Support and Systems Administration teams, serving as the strategic "face of IT" for a rapidly growing workforce. Reporting to the VP of Global IT & Systems, you will mature our service-facing technical functions by balancing high-level strategy with hands-on technical excellence. This role is pivotal in driving an automation-first culture that reduces user friction while maintaining a robust security posture across a cloud-native environment.

Responsibilities
Strategic Leadership: Manage and mentor a global, multi-site team of IT Support Engineers and Systems Administrators across the US and Israel.

Operational Excellence: Drive daily operations and long-term roadmaps for support services, ensuring high-touch service delivery and metric-driven performance.

Automation & AI: Identify and implement AI-driven tools and automation frameworks for onboarding, offboarding, and routine ticket resolution to enhance efficiency.

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דרישות:

Extensive Leadership: 5+ years of experience leading global IT support and system administration teams in a high-growth technology company.

Technical Foundations: 10+ years of total IT experience with at least 8 years in hands-on systems administration or IT operations.

Global Management: Proven experience managing geographically dispersed teams (specifically US and EMEA) and a remote-first fleet.

Language Proficiency: Full professional English fluency for global stakeholder management and executive communication.

Advanced SaaS Expertise: Expert-level knowledge of Okta, Google Workspace, Slack, Zoom, and Zendesk.

Modern MDM Mastery: Hands-on experience managing macOS and Windows environments, specifically using Jamf and Intune. המשרה מיועדת לנשים ולגברים כאחד.