IT Support Team Lead

we are seeking a hands-on IT Team Lead to lead and scale our local IT operations. This role combines technical expertise with strong leadership, ensuring the companys infrastructure, systems, and support processes run securely, efficiently, and reliably.
The IT Manager will own all aspects of day to day IT operations from help desk and endpoint management to systems administration, security implementation, and IT strategy execution. This is a leadership position for someone who thrives on solving complex problems, driving operational excellence, and mentoring a growing technical team.
Key Responsibilities:
Management and Leadership-
Lead and mentor the IT team, including full time and student members.
Build and maintain a service oriented culture focused on reliability, security, and continuous improvement.
Define and track IT operational KPIs, SLAs, and process documentation.
Writing documentation and maintaining the teams knowledge base.
Collaborate with other departments to ensure

דרישות:

5+ years of experience in IT operations or system administration, including 1+ years in a managerial or lead role.
Strong technical knowledge across macOS, Windows, networking, and SaaS ecosystems.
Proven experience managing MDM platforms.
Hands-on experience with Google Workspace and other identity/SaaS systems.
Scripting knowledge (PowerShell, Bash, or Python) - strong advantage.
Excellent troubleshooting, multitasking, and prioritization skills.
Fluent in English (written and verbal).
Exceptional communication and leadership abilities
Preferred Qualities-
A player-coach mindset equally comfortable managing people and solving technical issues.
Strategic thinker who builds scalable, secure IT processes.
Empathetic leader who develops and motivates team members.
Strong ownership mentality and accountability for service quality.
Ability to thrive in a high growth, fast-paced environment. המשרה מיועדת לנשים ולגברים כאחד.