IT Technical Support

We're looking for an experienced Senior IT Support Specialist to join our local IT team in Israel, supporting a hybrid Mac and Windows environment and managing regional A/V solutions. You'll work independently within our ticketing system to manage your workflow, while collaborating with global IT teams to maintain high service levels across the organization. This is a hands-on, hybrid role that requires solid technical skills, professional maturity, and a strong service mindset.
How will you make an impact? 
Incident, Problem & Request Management:
You'll serve as L2 support for technical issues across a mixed Mac and Windows environment, with occasional L3 involvement in your areas of expertise. This includes independently managing incidents, service requests, and problems in ServiceNow from intake through resolution. You'll perform root cause analysis on recurring and high-impact issues to drive permanent fixes, maintain SLA adherence, and execute Move, Add, Change (MAC) activities such as workstation setup, onboarding/offboarding, desk moves, and hardware refreshes.
A/V & Conferencing Support (Israel Region):
You'll ensure the op

דרישות:

5+ years of experience in IT Support, Workplace Technology, or Service Operations, with at least 3 years in a large-scale enterprise environment (1,000+ employees, multi-site or global operations)
Relevant industry certifications (e.g., CompTIA, ITIL, Microsoft, Jamf, Cisco, or similar)
Hands-on experience with ServiceNow (Incident, Request, and Asset modules)
Proven experience with enterprise A/V and conferencing technologies
Strong Mac and Windows configuration and troubleshooting skills - you should be able to explain why something broke, not just what broke
Solid understanding of networking fundamentals (LAN/WAN, Wi-Fi, IP addressing, DNS, DHCP)
Experience with endpoint management across Windows, macOS, and Linux
Familiarity with inventory and asset lifecycle management practices
Experience supporting executive-level users in a global tech or enterprise software company
Scripting skills (PowerShell, Bash, Python) applied to operational automation
Experience with MDM platforms (Jam