Customer Support Tools & Automation Developer

We are seeking a proactive and detail-oriented Customer Success Automation Engineer to join our growing team. The ideal candidate will have a strong technical background combined with a passion for enhancing customer experience through automation. This role will focus on developing and implementing automated solutions to streamline customer success processes, improve efficiency, and drive customer satisfaction.
Key Responsibilities:
Develop and Implement Automation Solutions: Design, develop, and deploy automated workflows to optimize customer success operations.
Process Improvement: Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction.
Technical Support: Provide technical expertise and support to the customer success team in utilizing automation tools and systems.
Data Analysis: Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation

דרישות:

Experience: Minimum of 3-5 years of experience in automation engineering, preferably in a customer success or customer service environment.
Technical Skills:
Proficiency in programming languages such as Python and Bash, and experience in developing in Django environments.
Experience with automation tools, including Ansible and Puppet.
Familiarity with CRM systems, specifically Salesforce.
Knowledge of Grafana for data visualization and SQL.
Analytical Skills: Strong data analysis skills and experience with data visualization tools.
Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex technical concepts.
Problem-Solving Skills: Strong analytical and problem-solving abilities with a proactive approach to identifying and addressing issues.
Team Player: Ability to work effectively in a collaborative team environment. המשרה מיועדת לנשים ולגברים כאחד.