Tier 3 Cloud Support Engineer

We are looking for an experienced and customer-focused Tier 3 Support Engineer with Professional Services Expertise to serve as a key technical resource.
Job Id: 23973
This role focuses on troubleshooting, resolving application issues, and providing expert support to ensure customer success. The ideal candidate has a strong background in cybersecurity, cloud technologies, and customer-facing roles, with a dedication to delivering exceptional solutions.
Key Responsibilities
Technical Troubleshooting and Support:
Provide expert-level troubleshooting for application issues, configurations, security vulnerabilities, and general functionality.
Work closely with customers and internal teams to diagnose and resolve complex technical challenges.
Investigate application behaviors and anomalies, identifying root causes and recommending appropriate solutions.
Escalation Management:
Take ownership of escalated support cases, ensuring timely and thorough resolution.
Identify patterns in recurring

דרישות:

Experience:
Technical Expertise:
5+ years of experience in technical support (Tier 3), professional services, or a customer-facing role within the cybersecurity or cloud computing fields.
Strong familiarity with cloud and SaaS environments (AWS, Azure, GCP)
Experience troubleshooting and debugging application-related issues in distributed cloud-based systems.
Experience with Kibana, Elasticsearch or similar
Automation and Scripting:
Proficiency in scripting or automation tools and languages such as Python, Bash, or similar.
Communication and Problem-Solving:
Exceptional analytical and troubleshooting skills, particularly with application-level issues.
Strong verbal and written communication skills to bridge technical concepts for diverse audiences.
Key Attributes:
Keen attention to detail with a proactive mindset.
Ability to independently manage multiple high-priority issues simultaneously.
Collaborative team player with the ability to work effectively across departments.
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