Technical Support Engineer

We are looking for an experienced Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.
Job Id: 25010
In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.
You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.
Key Responsibilities:
Provide technical support via chat, phone, and email to customers and partners
Assist customers with configuration, troubleshooting, and best practices
Manage support service requests end-to-end, ensuring issues are properly logged, tracked, resolved, and followed up in a timely manner
Perform fault isolation and root cause analysis for complex technical issues
Troubleshoot network and

דרישות:

2-4 years of professional experience in a networking or security support role
Excellent written and verbal communication skills in English
Practical experience with TCP/IP networking protocols
Hands-on experience with Routing & Switching technologies (e.g., OSPF, BGP, VLANs)
Experience working with security technologies such as IPSec, SSL-VPN, and NAT
Experience working with Linux-based systems
Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
Strong problem-solving skills, customer-oriented mindset, and ability to work effectively in a team
High learning agility and ability to quickly adapt to new technologies and evolving environments
Preferred Qualifications:
Experience with Firewall products (e.g., Cisco, Fortinet, Check Point)
Familiarity with authentication protocols such as RADIUS, TACACS and SAML
Previous experience in a technical support role within an IT or cybersecurity company
Relevant c