Customer Operation Program Manager

we are looking for a Customer Operation Program Manager.
As a Program Manager in the customer operation organization, you will work with senior management and play a pivotal role in overseeing multiple internal projects that will ensure successful strategic and operational objectives.
Your role will involve facilitating alignment and communication among project teams, identifying potential challenges, and developing strategies to address them. You will also track progress, report on outcomes, and adjust plans as necessary to stay on target.
Additionally, you will lead project management standards, metrics, and tools for the enablement of tracking progress and mitigating risks.
What youll do:
Program Planning:
Develop and articulate the program's strategic and operational objectives in alignment with the organization's goals.
Create detailed project plans, including timelines, milestones, and resources required.
Program Oversight:
Oversee and coordinate the execution of multiple projec

דרישות:

7+ years of proven experience in managing complex projects or programs in a SaaS global company
Relevant certifications (e.g., PMP, PRINCE2)
Outstanding project management skills and a proven track record of leading projects, influencing, and collaborating across the organization
Knowledge of the market best-practices in the project management field, with a deep passion for continuous process improvement
Excellent communication and leadership skills with internal clients and partners
Being a proactive, result-oriented individual with attention to detail
Strong interpersonal skills, including verbal, written, and presentation skills, both in Hebrew and English.
Experience in problem-solving within fast-paced, globally distributed, and constantly changing environments.
High level of professionalism, energy, and sense of urgency to "make things happen". המשרה מיועדת לנשים ולגברים כאחד.