Technical Support Engineer - Entry Level 25011

We are looking for a Technical Support Engineer to join our Support team and provide high-quality technical assistance to customers and partners.
In this role, you will work with advanced networking and cybersecurity technologies, troubleshoot challenging technical issues, and play an active role in ensuring a reliable and secure customer experience.
You will take part in resolving real-world technical problems across diverse environments, working closely with customers while collaborating with internal teams to deliver effective and professional support.
Key Responsibilities
Provide first-line technical support to customers and partners via chat, phone, and email
Assist customers with basic configuration, troubleshooting, and usage of security and networking solutions
Handle support service requests end-to-end, including proper logging, tracking, escalation, and follow-up
Perform initial fault isolation and analysis for networking and security-related issues
Review logs, traffic capt

דרישות:

Relevant certifications such as CCNA, CCSA, or equivalent - an advantage
Strong technical orientation and curiosity for technology
Basic knowledge in networking
Excellent written and spoken English skills
Service-oriented mindset with a genuine interest in helping customers
Motivation to learn, develop, and grow in a fast-paced environment
Strong problem-solving skills, customer-oriented mindset, and ability to work effectively in a team
High learning agility and ability to quickly adapt to new technologies and evolving environments. המשרה מיועדת לנשים ולגברים כאחד.