Sr Technical Program Manager I

Your Career Are you a results-driven, exceptional communicator with a passion for transforming critical, high-stakes customer issues into positive outcomes and strategic insights? Do you thrive in a fast-paced environment, acting as the central nexus connecting R&D to the entire customer-facing organization? Are you the operational leader ready to design and embed the critical internal workflows that ensure engineering teams collaborate seamlessly and efficiently on high-priority escalations AND ongoing day-to-day operational tasks? Join our R&D Operations Team as the R&D Senior Operations Manager. You will serve as the primary communication and prioritization hub for your designated region, owning the end-to-end management of the most complex and business-critical issues-from pre-sales Proof of Value (POV) support through post-sale deployment and ongoing crisis management. Your mission is to ensure R&D resources are optimally utilized, aligning their efforts with the highest-impact c

דרישות:

Your Experience Crisis Management: Experience managing high-visibility, complex escalations with strong coordination and communication control. Customer-Facing Background: Technical support, customer success, professional services, or solutions consulting experience preferred. Cross-Functional Leadership: Ability to drive alignment and prioritization across R&D and engineering teams without direct authority. Strategic Communication: Excellent written and verbal skills, capable of translating complex technical topics for executive audiences. Process Definition: Experience designing operational frameworks, defining metrics, SLAs, and KPIs, especially around support and engineering efficiency. Workflow Optimization: Proficiency with tools like Jira, GitLab, and BI systems to analyze bottlenecks and improve engineering processes. Stakeholder Management: Skilled in balancing competing demands across Sales, Product, Engineering, and Support based on business impact. Technical Fluency: Abili