Security Customer Experience Engineer

The company Security organizations mission of making the world a safer place has never been more important. As threats become more frequent and sophisticated, we drive improvements into our security products that keep our customers, apps and their devices safe. The company Security Customer Experience Engineering (CxE) Team anticipates, amplifies, and systemically solves customer needs, to make the world a safer place for all. It does this by ensuring our product teams, such as our company Entra, our company Intune, our company Defender, and our company Purview are always on the front lines with customers, taking accountability for the end-to-end our company Security customer experience, and that customers have what they need to be successful leveraging our Security suite of products.
The CxE Security Care team has a dedicated Operations & Enablement team with a charter to drive operational excellence to scale our business and ensure a positive, predictable customer experience. We hav

דרישות:

Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 2+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
3+ year(s) of customer facing experience
Cloud Architectures and technologies
Project Management
Additional or preferred qualifications
Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 5+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience
Build and Integrate AI Agentic power to improve and accelerate customers experience
Data Analysis
System administration (Windows, Linux, xOS)
Networking and Web technologies knowledge
Quality Assurance
Stakeholder Management
Technical Communication. המשרה מיועדת לנשים ולגברים כאחד.