Instructional Design Team Lead

As the Instructional Design Team Lead, you will lead a team of instructional designers responsible for creating impactful learning experiences that support the development and performance of our companys Customer Journey teams worldwide. This includes fostering innovation throughout our development process and applying solid instructional design methodologies to ensure high-quality, engaging, and measurable learning that drive performance and business results in our global sites.
Youll drive excellence in design standards, oversee project delivery, and ensure learning solutions are impactful, scalable, and aligned with our contact centers business goals. This role combines hands-on instructional design expertise with leadership, mentoring, and strategic collaboration with global stakeholders.
What youll do
Directly manage, mentor, and develop a team of instructional designers, fostering collaboration, creativity, and professional growth.
Manage the teams workload, project timelines, a

דרישות:

Minimum 5 years of experience in instructional design, including at least 2 years in a leadership or senior design role.
Proven ability to lead, coach, and inspire creative learning professionals.
Strong understanding and practical application of learning theories, instructional design models, and e-learning best practices.
Excellent project management and stakeholder engagement skills.
Proficiency in Articulate 360 (Storyline and Rise) and experience designing multimedia learning assets.
Strong communication and interpersonal skills with a strategic global mindset.
Excellent English skills (read, write, speak).
Ability to manage multiple priorities in a fast-paced environment.
Previous experience designing and developing training solutions for contact center or customer operations teams, including onboarding, systems, and soft-skills programs (advantage).
Experience working with Learning Management Systems (advantage).
Experience in performance-focused learning analytics or evaluatio