Customer Focus Analyst Weekend Shifter (Unit 42)

Unit 42s Managed Detection and Response (MDR) service is growing fast, and were building a customer-centric team that blends technical expertise with direct customer engagement. As a Customer Focus Analyst, youll act as the front line of communication between our MDR analysts and our customers, helping bridge the gap between incident response and customer understanding.
Youll not only support investigations and incident triage, but also help onboard customers, answer technical questions about reports, alerts, and the service, and manage ongoing communications to ensure clarity, alignment, and satisfaction.
This role is ideal for someone who is technical at their core, but enjoys customer interactions, driving clarity, and ensuring our partners feel confident and supported in their cybersecurity journey.
Key Responsibilities
Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance
Support onboarding activities for n

דרישות:

1+ years of experience in a customer-facing cybersecurity role such as professional services, customer success, or customer support  must, Tier 1/2 SOC analyst experience
Hands-on experience with tools such as EDR, SIEM, SOAR, or XDR
Strong customer communication skills  verbal and written  with the ability to explain complex technical details clearly
Experience reviewing, drafting, or presenting incident reports and security findings
Familiarity with Cortex XDR or Cortex XSOAR
Experience onboarding new security services or clients. המשרה מיועדת לנשים ולגברים כאחד.