Senior Technical Support Engineer (Prisma Cloud)

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will provide post sales technical support to our company End User Customers via phone, e-mail and web. You will utilize your fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Youll regularly update support cases to record progress of calls in the call tracking system and document technical solutions and product information in the knowledge base.
Your Impact
Provide Technical Support to custom

דרישות:

Experience of minimum of 4 years in support roles
Required experience with AWS, Azure, and/or GCP
Knowledge in containers and Kubernetes concepts - Must
Hands on troubleshooting containers and Kubernetes (Preferable)
Experience using API
Creative and self starter with ability to troubleshoot and debug issues using many data sources and AI tools.
Experience with Linux and Windows systems
Excellent written and verbal communication skills
Ability to work well is a diverse team environment
Knowledge of scripting languages, preferably Python, Bash and JavaScript (Optional)
Previous experience with Prisma Cloud or Cortex XDR (optional)
Required knowledge of DevOps and CI/CD (preferably, but not mandatory, with hands-on experience)
Familiarity with information security concepts, such as CVE, CVSS, etc. המשרה מיועדת לנשים ולגברים כאחד.