Customer Experience & Back Office Coordinator

Description:

Power the Future with us!

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

What you will be doing:

• Build and maintain long-lasting solid client relationships.
• Train and maintain key customers
• Serve as the primary client contact for 2st level support issues requiring escalation.
• Multi-interface work, coordinating logs with contractors/customers/warehouses.
• Multi-interface work, coordinating logs with contractors / customers / warehouses.
• Work and follow-up with the authorities with emphasis to the electricity company 

• 2 years of proven experience in call center service - must.
• Sales orientation or experience B2B + B2C - Advantage
• Experience working in CRM systems and Office applications is a must.
• Ability to meet goals and work under pressure
• Good human relations and teamwork ability
• High service consciousness - must.
• Good writing and reading ability in English - must
• Additional language - Advantage
• Multi-interface work, coordinating logs with contractors/customers/warehouses.
• Work and follow-up with the authorities with emphasis to the electricity company
• Firm excel skills
• High proficiency both in verbal and written in Hebrew.

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. 

SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance