Senior Service Operations Manager

Description:

SolarEdge (NASDAQ: SEDG), is a global leader in high-performance smart energy technology, with over 4000 employees, offices in 34 countries, and millions of products installed in over 133 countries.

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.

We are seeking a detail-oriented and proactive Senior Service Operations Manager to oversee and manage global service operations tasks & projects, ensuring high-quality customer service delivery through our worldwide Tech Centers along with process efficiency and adherence to organizational standards. The role involves collaboration with cross-functional teams (R&D, Logistics, Operation and Service), fault description following analysis, process definition and implementing improvements to enhance operational effectiveness.

Key Responsibilities:

1. Service Delivery:

• Monitor and manage daily service operations to ensure seamless delivery of services.
• Address and resolve operational issues promptly to minimize service disruptions.

1. Process Management:

• Develop, document, and implement standard operating procedures (SOPs).
• Identify and suggest process improvements to enhance efficiency.

1. Team Collaboration:

• Work closely with internal teams, including IS, R&D, Quality, Customer support, and logistics, to align operations with organizational goals.
• Coordinate with vendors and third-party service providers as needed.

1. Performance Monitoring:

• Track and analyze key performance indicators (KPIs) to evaluate operational efficiency.
• Prepare and present performance reports to stakeholders.

1. Compliance and Quality Control:

• Ensure operations comply with company policies and industry regulations.
• Maintain a high standard of quality across all service touchpoints.

• Education: Bachelor’s degree in business administration, operations management, or a related field (preferred).
• Experience: 2-5 years of experience in service operations, customer service, or a similar role.
• Skills:
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in using operations management tools and software.
• Ability to work under pressure and manage multiple tasks.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Familiarity with Excel, PowerPoint, Agile, ERP & CRM systems – Mandatory
• Experience in Corporate Service Operation management – Advantage
• Certifications in service management or operational excellence – advantage