Technical Service Specialist - Tier 1

Description:

Power the Future with us!

At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. 

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. 

The Tier 1 Team operates in a dynamic and energetic environment and plays a key role in providing first-line support to SolarEdge customers. We deliver high-quality, professional support while collaborating closely with various departments and interfaces across the company. As part of the team, you’ll serve as the initial point of contact for customers and contractors on technical matters—providing guidance, troubleshooting, and escalating issues when necessary.

You will respond to phone calls, emails, and chats in a timely, service-oriented manner, explaining and resolving technical situations for non-technical individuals.

By joining us, you’ll gain hands-on experience troubleshooting and supporting a variety of hardware and software configurations, running tests and diagnostics, and ensuring our customers receive professional, efficient support.

 What you'll be doing:

• Act as the first point of contact, interacting with customers using multiple support channels (phone, email, chat, CRM).
• Provide technical support, troubleshooting, and diagnostics for SolarEdge products (inverters, optimizers, monitoring portal, etc.) using available resources such as product schematics, knowledge bases, and other sources of information.
• Document all interactions and activities in the CRM system.
• Resolve technical issues using SolarEdge's tools (according to permission level).
• Escalate unresolved cases to higher support tiers when needed.
• Work with Customer Service Logistics to validate authorization for the release of parts needed to resolve problems encountered by customers.
• Participate in team meetings and collaborate with global colleagues to resolve customer cases.

• Education: Bachelor Degree or Practical Engineer (Electrical, Electronics, Mechanical, or Instrumentation and Control Engineering).
• Previous experience in technical customer service, helpline, or remote support – an advantage.
• Experience with photovoltaic systems - an advantage.
• Excellent interpersonal and communication skills with the ability to build and maintain strong relationships with customers, peers, and managers.
• Ability to multitask effectively in a fast-paced environment.
• Self-motivated, proactive, and able to take initiative, solve problems, and lead tasks.
• Advanced proficiency in Microsoft Excel and solid knowledge of PowerPoint. Ability to adapt quickly to new systems and provide effective customer support
• True team player with a strong sense of responsibility.
• Willing to support the team with rare alternate Friday or evening shifts, communicated in advance.

​​​​​​​​​​​​​​SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. 

SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.