Residential Project Engineer - UK

Description:

SolarEdge is looking for an ambitious, project-minded, and driven Residential Project Engineer to join our outstanding UK team. In this role, you will be responsible for supporting customers at the pre-sales and installation stage, striving for optimization of these projects while supporting our customers with the best possible service.

What will you be doing?

• Providing training in both classrooms and on-site on a regular basis to large residential installers
•  Generating analysis reports in Designer
• Support onboarding process of new, large, residential installers 
• Providing technical on-site customer support for SolarEdge installed equipment and systems
• Provide remote support via telephone as required for SolarEdge installed equipment and systems
• Utilization of the SolarEdge CRM system for case reporting and closure
• Update the internal knowledge base used by other technical support staff with new troubleshooting information
•  Working with the Field Service team to provide on-site support 
•   Set up new KPIs and reports to manage large accounts
• High level of communication with all other stakeholders involved with the customers
• Provides periodic progress, status update & feedback to internal management, both local and international

• Completed electrotechnical training or a subject-specific, completed degree
• Minimum 2 years of experience working within a project organization or supporting projects within an organization. (project design, project management, and sales)
• Strong problem-solving skills
• High level of communication skills – on different levels within the company as with customers and partners
• Project organization knowledge including administration of projects
• Experience taking ownership of projects
• You have a high affinity for photovoltaics and have initial experience in service, customer service or maintenance
• Clean driving license
•  Experience using solar design tools including PVsyst, PVsol, AutoCAD
• Proficient with Microsoft Office software 
• Willingness to travel- national
• Fluent English – Must!