Customer Experience Specialist*

Description:

Are you ready to power the future?

At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. 

Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. 

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. 

What you will be doing:

• Build and maintain long-lasting solid client relationships.
• Train and maintain key customers
• Serve as the primary client contact for 2st level support issues requiring escalation.
• Multi-interface work, coordinating logs with contractors/customers/warehouses.

• 3 years of proven experience in call center service - must.
• Sales orientation or experience B2B + B2C - must 
• Experience working in CRM system and Office applications - must.
• Ability to meet goals and work under pressure
• Good human relations and teamwork ability
• High service consciousness - must.
• Good writing and reading ability in English - must
• Additional language - Advantage
• Multi-interface work, coordinating logs with contractors / customers / warehouses.
• Work and follow-up with the authorities with emphasis to the electricity company
• Firm excel skills
• High proficiency both in verbal and written in Hebrew.

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. 

SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance