RMA Manager

we are a global pioneer of RMA Manager for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance.
Join Our Team as a System Architect at our company!
Key Responsibilities:
Manage the Service calls and RMA processes ,systems and tools
Define and manage Services KPIs
Coordinate companys resources for achieving SLA commitments
Manage sales administration activities.

דרישות:

3 years of relevant experience (RMA, SLAs, Service) with complex hardware products
Experience as a large programs ILS program manager
Experience from defense companies  advantage
A team player and great communicator, comfortable working with multiple interfaces simultaneously.
Knowledge in providing technical support and product maintenance life-cycle.
Excellent analytical and problem solving skills
Customer orientation and excellent interpersonal skills
High level of English verbal and written. המשרה מיועדת לנשים ולגברים כאחד.