IT Service Desk Team Leader

we are a global pioneer of RADAR systems for active military protection, counter-drone applications, critical infrastructure protection, and border surveillance.
Join Our Team as IT Help Desk Team Leader
The IT Help Desk Team Leader reports to the IT director and is responsible for providing quality technical support to internal customers through all available channels.
Main responsibilities:
Delivery and maintenance of quick and effective solutions for various IT technical issues.
Users management at all systems  permissions, group policy management, etc.
Operations and support of Windows platforms and systems (including Office 365)
Operations and support of security systems
Operations and support of Cisco telephony systems
Installation of endpoint equipment, printers, and more
Operations and support of CDR systems (Content Disarm and Reconstruction)
Installation of new Software
Prioritize technical HD tasks.

דרישות:

5+ years of solid hands-on experience across a wide IT scope. From PC hardware, IT infrastructure (hardware and software), software applications and development, and O/S support experience (including installation, configuration, and troubleshooting).
Must have experience supporting all levels of IT infrastructure on Windows platforms and including wired and wireless networking.
Vast experience with various systems (Priority, Teamcenter, Matlab, Orcad, Solid Works, and more)
Prior experience with operating and supporting Cisco telephony systems
Knowledge and experience supporting printing systems and servers
Excellent ability to perform well in a multi-network environment
Prior experience working with ITSM systems
Profound familiarity with cyber and security domains
Customer-focused, energetic, and committed with a strong ability to organize and prioritize tasks
Ability to adapt to new processes and procedures quickly while dealing with a high volume of requests and ambiguity and perfo