Customer Support Specialist - Student Position

Required Customer Support Specialist - Student Position
As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues
Elegantly handle customer requests and maintain our SLA & customer satisfaction
Escalate and own issues internally and externally with service providers / partners
Extend our knowledge base
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues.

דרישות:

At least 3 semesters (1.5 years) left until graduation
Proficient in English
Able to work independently from our regional office
Customer facing experience in a B2B global company
Knowledge of API management and bug reporting tools
Ability to work under pressure in a fast-paced environment
Great technical writing and verbal communication skills
Strong troubleshooting skills using multiple tools / logs correlation
Knowledge in the following tools: SQL, Postman, Kibana, Jira , Confluence.
Experience in the payments industry - Big Advantage. המשרה מיועדת לנשים ולגברים כאחד.