Technical Account Manager

Details

Opportunities:

We are seeking a highly skilled and motivated Technical Account Manager to join our team. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer experiences.

Requirements:

At least 5 years of relevant work experience in the cybersecurity field in customer success, consulting, post-sales technical account management, and similar roles
Strong technical background and problem-solving skills
Project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
Exceptional communication in English and interpersonal skills
Proactive and self-motivated, with the ability to work independently
Willingness to travel as needed to support customer engagements, including [specify approximate percentage or frequency
Strong problem-solving and analytical abilities
Bachelor's degree in Business, Engineering, or related field

Responsibilities:

Strong architecture skils and ability to explain technology to EMEA customers
Establish and nurture relationships with top-tier EMEA customers' decision-makers
Provide timely recommendations and proactive assistance to achieve customer outcomes
Serve as a guide, ensuring customers maximize the value of our products and services
Cultivate Trusted Advisor relationships, offering insights and strategic guidance
Keep customers informed about technological changes impacting their operations
Ensure proactive communication during service disruptions, maintaining transparency
Provide technical support within SLAs, replicating and troubleshooting to resolution
Independently handle incoming tickets professionally, demonstrating technical expertise
Collaborate with Engineering and Product teams to address customer needs and drive improvements