Senior Prompt & Conversational Designer

We are looking for a Prompt and Conversational Designer who is passionate about crafting intelligent, human-centric chatbot experiences powered by Large Language Models (LLMs). You will be responsible for designing, implementing, and optimizing end-to-end conversational flows that support customer service, product guidance, and operational efficiency.
As part of the Digital & AI team, you will collaborate closely with product managers, engineers, analysts, and CX teams to bring to life scalable, multilingual, and context-aware AI assistants.
What you'll do:
Design and implement LLM-powered chatbot flows using prompt engineering, intent recognition, and dynamic response generation.
Develop reusable prompt templates and conversation patterns that align with our companys tone, brand, and localization needs.
Collaborate with operational and product teams to identify high-impact use cases and translate them into conversational journeys.
Continuously test, evaluate, and refine chatbot perfo

דרישות:

2+ years of experience in Conversational AI, UX writing, or chatbot design.
English proficiency - Mandatory
Hands-on experience with LLMs (e.g., OpenAI, Azure OpenAI, Claude) and prompt engineering.
Coding language experience (JavaScript)
Familiarity with chatbot platforms.
Experience designing for multilingual and multicultural audiences.
Understanding of customer journey mapping and service design.
Ability to collaborate with developers and data teams to implement and test flows.
Experience in customer service or contact center environments is a plus.
Any coding language experience (JavaScript)
Advantage:
Knowledge of SQL or analytics tools.
Experience with voice interfaces or IVR design.
Spanish language fluency. המשרה מיועדת לנשים ולגברים כאחד.