C# Escalation Engineer

Summary
Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations more strict, organizations struggle to answer one key question: “Is my data safe?

At Varonis, we see the world of cybersecurity differently. Instead of chasing threats, we believe the most practical approach is protecting data from the inside out. We’ve built the industry’s first fully autonomous Data Security Platform to help our customers dramatically reduce risk with minimal human effort.

At Varonis, we move fast. We’re an ultra-collaborative company with brilliant people who care deeply about the details. Together, we’re solving interesting and complex puzzles to keep the world’s data safe.
We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.
We are searching for a highly motivated Escalation Engineer to join our R&D team.
The goal of the Escalation Engineering team is to provide our customers with the highest level of customer experience by providing quick solutions to complex technical problems and to ensure that they get value from the entire Varonis products portfolio by setting quality standards. The team extracts and analyzes a huge amount of data from the latest IT technologies available today. Our Escalation Engineers must learn fast and adapt to quickly changing technology in order to maintain and develop our product line. The Escalation Engineer investigates issues related to our product suite and provides timely resolution while coordinating with other technical groups in the company. Our Escalation Engineers are our go-to resource for our most challenging customer cases, which can include technical complexity or politically charged escalations.
Responsibilities
Analyze, diagnose, and debug complex product issues, and deliver engineering solutions to them
Create and implement fixes
Take ownership of escalations and drive towards resolution
Act as a technical focal point in cooperative relationships with other internal groups
Work closely with our software development teams from various product components to deliver success
Acquire both broad and in-depth product knowledge
Create and improve documentation to train support engineers to resolve support cases
Demonstrate strong interpersonal and communication skills
Push for solutions and interact with people from various other teams
Requirements
3+ Years of backend development in C#, .NET
Experience in hands-on debugging and troubleshooting processes, multi-threaded products, on large scale environment
C++ Experience is an advantage
SaaS Experience is an advantage
Developing using Microsoft SQL, T-SQL – Advantage
Great interpersonal skills
High sense of urgency
Ability to solve a complex problem in a timely manner
Fast technology adaptation
Independently driven, proactive, accountable, reliable, team player
Additional Skills
The following additional skills are nice to have:
Experience developing distributed micro-services - Advantage
Experience in cloud development - Advantage
Experience in SaaS development - Advantage
Experience with windows internals (Win API)
Work and use of Microsoft environments (Windows Server, NTFS, Active Directory, Exchange, LDAP, IIS, GPO)
Solid understanding of data structures, design patterns, and algorithms
Experience with large-scale software projects