Group Operations Manager

Continuum Attractions have an exciting opportunity for an experienced Group Operations Manager.

Continuum Attractions has been a part of the UK attractions industry for almost four decades, establishing itself as one of the UK’s leading operators. We employ over 500 talented people across our sites located from Inverness to Portsmouth. Our attractions welcome almost two million guests each year, enchanting them with engaging visitor experiences that enrich, entertain and bring stories to life.

Our expanding portfolio of UK based attractions includes; ITV’s Coronation Street Experience and Emmerdale Village Tour, The Loch Ness Centre, The Real Mary King’s Close on Edinburgh’s Royal Mile and Spinnaker Tower in Portsmouth.

As Group Operations Manager you will lead the delivery of our guest experiences and commercial returns across a selection of our portfolio of attractions. This is a particularly exciting opportunity as it is a new role, which means you have the unique chance to shape the role and make a significant impact from the very start.

You will have line management responsibility for the high performing General Managers within the portfolio of attractions, contributing to the commercial development of each attraction to ensure consistency in commercial performance. You will also support in the preparation and delivery of the Annual Business Plans and provide regular reports on performance against attraction objectives.

In addition, you will facilitate and contribute towards meetings and future development opportunities of the attraction to ensure alignment with the overall vision and strategy of the company.

The Ideal Candidate

You will have a strong operational background, ideally in the attractions/tourism industry and have an extensive understanding of the requirements of delivering successful sites both operationally, and creatively.

You will be passionate about our attractions and the guest experience and possess the attributes of a natural born leader, able to inspire teams to achieve their fullest potential.

Above all, a passion for service excellence is key, as is your desire and ability to build strong working relationships at all levels within the business.

You will also have:

Operational skills and experience in managing multi-site/multi service operations
Highly developed influencing skills, with the ability to drive change and make things happen
Experience of performance management and objective setting
Experience of creating risk assessments
The flexibility to travel and stay overnight is essential, as you will be required to spend time at different attractions on a regular basis
The flexibility to work weekends when needed
Ability to interpret and utilise complex and varied financial and commercial information
Achieve set standards and operate to performance criteria
IOSH qualified (desirable) with a good understanding of H&S compliance
Experience of managing teams over multiple sites

What we offer

We offer a salary of £65,000 per annum plus a contractual bonus.

We also offer an excellent benefits package:

Company car
The opportunity to purchase additional leave
Company pension
Employee discount
Wellness programmes
Free health cash plan
Income protection

We are a company dedicated to investing in your career and development. We also offer the opportunity to work in a fantastic cultural environment where the team work collaboratively and have great passion and a sense of belonging.

Apply now and bring your passion, ideas, and expertise and join our exceptionally talented employee community!

Contract: Full time permanent (40 hours per week)

Location: Northern UK

Group Operations Manager- Job Description