VIP Account Manager - English Speakers

One of the fastest growing startups in Israel is looking for a VIP Account Manager to create long-term, trusting relationships with its customers.

It' a mobile gaming studio that develops exciting and popular games, focusing on skill games. It has a strong emphasis on innovation, the power of data and use of AI.

The Account Manager’s role is to oversee a portfolio of assigned customers, and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers. If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you.

Your Responsibilities

Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Generate sales leads
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Promoting a “Safer Gaming” philosophy.
Staying UpToDate on rules, processes, and licensing needs.
Go above and beyond when engaging customers

What we are looking for:

English fluency
Proven customer service experience handling VIP Clients
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Strong communication/public relations along with active listening skills required. Customer orientation and the ability to adapt and respond to diverse sorts of characters
Proficiency working on computers and touch typing are required
Ability to perform under pressure
Accountability and conscientiousness