Integration Team Lead

You are A people person with a strong sense of empathy for your customers. You protect the integrity of the process and ensure that changes are managed appropriately. You can read situations, understand team dynamics, and take initiative to address needs. You are tech-savvy with a developer’s mindset, business-oriented, and committed to ensuring a positive customer experience. You have a sales-oriented attitude where the customer is the most important part of the process. You will Support our enterprise-level clients and internal departments with technical onboarding and integration to our systems Provide continuous technical support, including troubleshooting, investigating error messages, solving coding issues, and addressing errors related to system updates Collaborate closely with internal departments, including Development, IT, Implementations, Operations, and Relationship Management Work closely with teams in the US (East to West Coast) You have 3+ year experience in a customer-facing support role (e.g., Customer Support, Technical Support) - Must 2+ years' experience in a managerial role - Must Native level proficiency in both Hebrew and English - Must Some coding experience (e.g., C#, Python, Java) or a background in development - Must Working knowledge of API integrations (REST API) - Must Database experience with SQL queries and reading log files - Must Ability to diagnose and recognize when a process needs to be established or updated Strong technical troubleshooting and problem-solving skills Ability to work at least 3 days a week US hour (15:00/16:00-24:00) Excellent English communication skills, both verbal and written, to work hand-in-hand and communicate with teams in the US A plus if you have Experience in the banking or fintech field Entrepreneurial background owning or running a business Experience with network concepts, such as firewalls, Postman, or NService Bus