Market Research Analyst

Description:

We are monday.com, a global software company transforming how businesses run.

Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

We are seeking a Market Research Analyst to join our Market Research and Customer Insights team. You love data, conducting deep data research, connecting it to human behaviour and creating actionable insights from results. In this role, you will be responsible for analyzing large data sets for customer behavior, customer surveys, behavioral KPIs, trends and competitors, for supporting product and business decision making. The ideal candidate has a strong background in analyzing complex data and with visualization tools, connecting the dots between different data sources, is knowledgeable in survey research methodologies and has the ability to influence and contribute to key decision making.

**This is not your usual data analyst position. Please apply only if you possess all the requirements below

• Conduct deep customer data research analysis for unveiling behavior trends
• Be the point-of-contact for the market research team on monday's customer data with the goal of enriching our primary customer research 
• Build and manage customers' user experience KPIs analysis and dashboards (KPIs such as NPS, Sentiment etc.)
• Design and execute quantitative research (including data research and surveys) using a range of social sciences methods
• Conduct advanced statistics analysis including regression, cluster analysis, pricing sensitivity analytics etc
• Initiate market research and data projects and methodologies that will add value to decision making processes
• Communicate results and illustrate suggestions in compelling and creative ways
• Collaborate closely with team members from the market research, product and data teams in cross-functional projects
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• Work with internal partners to identify and prioritize knowledge gaps for future research.

• BA in business, economics, statistics, or social sciences with a statistics emphasis, MA in the field- an advantage 
• 3+ years of experience in hands-on deep data research and analysis
• 1+ years of experience in market research and statistical methodologies, and tools
• Advanced SQL skills with proven experience working with large, complex datasets
• Hands-on experience with building dashboards in Tableau 
• Experience in statistical tools- SPSS/ R/ Qualtrics 
• Experience with analyzing behavioral KPIs such as NPS, CES, CSAT, etc
• Managed cross-company data research projects
• Excellent problem-solving, critical thinking, and business impact-driven
• Continuously produces new initiatives, new methodologies, and improvement ideas
• Creative thinking and positive attitude