Field Insights Manager

Description:

We are seeking a proactive and passionate Field Insights Manager.

As a Field Insights Manager, you’ll be at the heart of driving a continuous feedback loop between our product teams and client-facing teams, designing and building scalable processes that ensure efficient collection and utilization of valuable insights. You’ll manage projects that capture and act on critical feedback from the field, ensuring everything is delivered on time and aligned with our strategic goals. Your role will involve close collaboration with cross-functional teams— from product management to sales, customer success, solution engineering and professional services to help manage and optimize the feedback loop across the organization.

• Process Design: design and build scalable processes to support a continuous feedback loop between product management and client-facing teams
• Project management: lead and coordinate cross-functional projects that gather and act on product-related field insights, ensuring timely execution and alignment with strategic objectives.
• Stakeholder Collaboration: ensure ongoing alignment between product development and customer-facing functions (such as sales and customer success)
• Feedback Collection: design and implement surveys, interviews, roundtables, focus groups and additional methodologies to capture product insights and experiences from monday.com customers and customer-facing teams.
• Data Analysis: analyze qualitative and quantitative data to identify trends, pain points, and opportunities for improvement.
• Reporting: develop and present reports and dashboards, summarizing customer feedback and actionable recommendations to senior management and stakeholders.

• Excellent English
• 3+ years of experience in project management, program management, CS operations, Product operations, or related roles.
• Track record of successfully leading cross-org collaborative projects in SaaS companies.
• A highly independent way of work, yet a great team player!
• Exceptional communication and presentation skills, with the ability to convey insights to diverse audiences.
• Excellent planning, organizational and time management skills
• Proven ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.
• Self-motivated and proactive, with a demonstrated ability to take initiative and drive projects to completion.
• Strong analytical skills with experience in data analysis tools and methodologies - advantage.