Product Group Lead – Tech & AI, CCO

Description:

About monday.com

monday.com is a Work OS that lets organizations manage all their work in one place. And like our platform, we are committed to building an organization with one shared mission.

We believe that the most effective teams are built on skills and passion, which is why in our recruitment process, in addition to learning about your background and experience, we really want to understand who you are and what empowers you.

We are looking for a Product Group Lead to join our Tech & AI CCO department, overseeing a newly built group focused on customer experience, education, and success. This role is about shaping the end-to-end customer journey, ensuring that every touchpoint – from onboarding to retention – delivers real value, learning opportunities, and seamless interactions.

As Group Lead, you will manage a multi-disciplinary team of product managers, product designers, and product analysts, while collaborating closely with developers and cross-functional stakeholders. You will define and drive the strategy that ensures customer retention and long-term engagement – the true north star for this group.

This is a unique opportunity to set vision and execution in an organization still in its building phase, to shape how we think about customer value holistically, and to create the tools and solutions that both empower our customers and our internal teams.

What you’ll do

• Lead, mentor, and grow a diverse team of product managers, designers, and analysts, fostering creativity, collaboration, and deep ownership.
• Identify the most critical opportunities and timing for impact on customer retention, and build scalable solutions that address them.
• Partner with cross-functional stakeholders (CX, R&D, Sales, Marketing) to ensure alignment and deliver seamless end-to-end experiences.
• Drive a growth-oriented mindset within the group, ensuring strategies and execution balance customer needs with business impact.
• Create internal tools and processes to empower your group to move faster and deliver more effectively.
• Translate complex customer challenges into actionable roadmaps, balancing quick wins with long-term strategic bets.

What we offer

• A dynamic, high-growth environment with the opportunity to shape a new group from the ground up.
• The chance to work on one of the company’s most strategic domains – customer experience and retention – and have a direct impact on monday.com’s long-term success.
• Collaboration with talented, motivated colleagues across product, engineering, design, and go-to-market.
• A culture that values deep strategic thinking, creativity, and real ownership.

• 6+ years of experience leading product managers, with proven experience managing multi-disciplinary teams (Product, Product Design, Analytics).
• Strong background in customer-facing domains – customer success, retention, education, or end-user experience.
• Demonstrated track record in growth, retention, and engagement strategies (beyond just onboarding).
• Experience in defining and executing complex, cross-functional strategies with measurable business impact.
• Strategic thinker with strong execution skills – able to connect deep insights to practical outcomes.
• Excellent communication and leadership skills – capable of inspiring diverse teams and influencing senior stakeholders.
• SaaS experience is a must; gaming or high-growth industries are a strong plus.
• Technical orientation or development background advantageous.