Community Manager

Description:

monday.com is seeking a dynamic and passionate Community Manager to join our team. In this role, you will be the driving force behind our community engagement efforts, fostering meaningful connections, and ensuring our members feel valued and empowered. Your responsibilities will include managing our Facebook group and community forum, creating impactful community events and initiatives, and overseeing our Community Template Store. This is an exciting opportunity to shape and grow an active and thriving community while aligning with our brand values.

Community Engagement and Management

• Manage and moderate our Facebook group, ensuring a welcoming and positive environment.
• Monitor and respond to member posts, comments, and inquiries to foster engagement.
• Develop and enforce community guidelines to maintain a respectful and inclusive atmosphere.
• Drive conversations by posting relevant and engaging content, questions, polls, and updates.
• Manage & moderate our community forum, escalating feedback/issues to relevant stakeholders
• Manage the look & feel of the forum by working with a developer to improve the user experience

Community Events and Initiatives

• Plan and execute virtual and in-person community events, including webinars, meetups, and workshops.
• Collaborate with internal teams and external partners to develop creative initiatives that strengthen member relationships.
• Promote events through effective communication strategies, ensuring high participation rates.
• Gather post-event feedback to measure success and identify opportunities for improvement.

Community Template Store (monday spaces) Management

• Oversee the operations of our Community Template Store, ensuring a seamless user experience.
• Curate and organize templates contributed by the community, ensuring quality and relevance.
• Collaborate with contributors to encourage submissions and recognize their efforts.
• Regularly update the store to reflect evolving community needs and industry trends.
• Track usage metrics and member feedback to optimize the template offerings.

Community Growth and Development

• Develop strategies to attract new members and increase overall engagement.
• Identify and nurture community advocates and influencers to amplify our reach.
• Build systems to track and share community data in growth, engagement, and qualitative experience of community members
• Use data insights to refine community initiatives and drive meaningful results.
• Act as the voice of the community internally, sharing feedback with relevant teams.

Content and Communication

• Create and distribute newsletters, announcements, and other community-focused communications.
• Collaborate with marketing and content teams to align community messaging with broader brand goals.
• Leverage social media and other platforms to cross-promote community activities.

• Experience: 2+ years in community management ideally in SaaS or tech environments.
• Skills: Strong communication, interpersonal, and conflict-resolution skills. Proven ability to build relationships and engage an online community. 
• Organization: Strong project management skills, with a passion for A-Z execution of community strategies. 
• Creativity and Initiative: Ability to ideate and execute events, initiatives, and creative engagement tactics that foster a positive, active community.
• Tech-Savvy: Familiarity with forum software, social media tools, and analytics platforms. Ability to learn new tools quickly.
• Customer-Centric: A genuine desire to help people, combined with a strategic mindset for understanding community growth and brand affinity.
• Team player:  Strong collaborator who can work cross-functionally with the rest of the social & influencer team, working with teams globally and contributing to an excellent, supportive team environment.