Senior Business Operations Partner

Description:

About The Role:

At monday.com, we are committed to revolutionizing the way teams work together. Our platform empowers organizations to manage their projects, processes, and everyday work with ease. As part of our mission to enhance customer experience and operational efficiency, we are seeking a dynamic Business Operations Partner to join our newly formed Chief Customer Organization (CCO).

The Business Operations Partner will play a critical role in designing, building, and optimizing our operational processes within the CCO organization. This role involves working closely with Customer Experience (CX), Services, and Customer Success (CS) teams to drive operational excellence and support strategic initiatives. The ideal candidate will have a strong background in business operations and a passion for improving customer outcomes.

Responsibilities:

• Process Optimization: Streamline and enhance operational processes across the CCO to improve efficiency and effectiveness.
• Data Analysis & Reporting: Analyze data to provide insights into operational performance, customer trends, and metrics. Develop and maintain dashboards and reports for leadership.
• Cross-Functional Collaboration: Work closely with sales, marketing, and product teams to ensure alignment and support growth initiatives.
• Strategic Planning: Contribute to the development and execution of strategic plans that drive customer retention, expansion, and satisfaction.
• Tool Management: Oversee the implementation and optimization of tools and technologies that support business operations, ensuring they meet the needs of the CCO department.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure the success of operational initiatives together with the Business Analytics teams.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance operational efficiency.

• 5+ years of experience in Business Operations / Revenue Operations/ Sales Operations/ Business Analyst or a related field in b2b SaaS—required!
• Bachelor's degree in Business, Finance, or a related field.
• Proven experience in Business Operations, Revenue Operations, or a similar role.
• Strong analytical skills with the ability to interpret complex data and provide actionable insights.
• Proficiency in CRM and data analysis tools (e.g., Salesforce, Tableau, Excel).
• Excellent communication and collaboration skills, with the ability to work effectively across teams.
• Strong organizational skills and attention to detail.
• Familiarity with monday.com platform is a plus.