Product Manager (Billing & Subscription)

Description:

monday.com is looking for a passionate Product Manager for our Payments team, to own and lead the evolution of our billing systems and subscription lifecycle management.

You’ll join our R&D Team based in our headquarters, Tel Aviv, Israel.

The Payments team provides a cutting-edge home grown platform that powers the subscription experience for our customers. Our platform handles everything from customer onboarding, subscription management, payment processing, to billing operations

We're on a mission to map and productize payment and financial flows at monday.com product suite and platform. We see this as a dynamic puzzle, where business decisions, operational excellence, and financial responsibility come together to form a seamless picture. And that's where you come in.

Do you thrive on untangling complex processes and transforming them into streamlined, automated operations? Are you a master of bridging the gap between business needs and technical solutions? Then join our Payments team and become the driving force behind the productization of our company's financial processes and platform!

#LI-DNI

As the Product Manager, Billing Systems & Subscription Lifecycle, you will take ownership of the development and optimization of our internal billing platform, ensuring smooth subscription management, accurate billing processes, and a seamless customer payment experience. You will work closely with engineering, finance, operations, and customer success teams to build and enhance a scalable, efficient, and customer-friendly billing infrastructure.

• Own the product strategy for the billing system and subscription lifecycle, aligning it with the company's broader business goals.
• Drive product development by working closely with cross-functional teams, including engineering, finance, and customer success, to build new features, enhancements, and integrations.
• Manage the end-to-end subscription lifecycle, from onboarding through renewals, upgrades, downgrades, and cancellations, ensuring smooth and seamless customer experiences.
• Ensure billing accuracy by working with finance and technical teams to automate and optimize billing operations, payments, invoicing, and reporting.
• Lead projects to improve operational efficiencies, reducing manual processes and streamlining workflows related to billing and subscription management.
• Develop metrics and KPIs to measure the success of billing processes and identify areas for improvement.
• Become a Software Maestro: From understanding and integrating with leading financial software to managing development/integrations projects, you'll wear many hats. Task definition, prioritization, time estimation, tracking progress, and reporting to senior management are all in your domain.

• 4+ years of product management experience, ideally in the SaaS industry or a related field.
• Excellent communication and leadership skills, with the ability to collaborate effectively with technical and non-technical teams.
• Analytical mindset with the ability to interpret data and metrics to drive decision-making.
• Experience with Agile methodologies and product management tools
• Ability to prioritize and manage multiple projects in a fast-paced environment.

Advantage:

• Strong understanding of billing cycles, or payment operations, invoicing and subscription models.
• Experience with financial software systems, ERP, or payment processing technologies.