Senior Product Manager – Service AI

Description:

We are monday.com, a global software company transforming how businesses run. Our product suite adapts to diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine work, drive efficiency, and scale like never before. With over 2,500 employees globally, we grow by prioritizing transparency, innovation, and collaboration.

About Monday Service

Monday service is our newest core product—launched not long ago and already growing at rocket speed. We’re already shaping the future of AI-powered service management—and now it’s time to take it to the next level. As Senior Product Manager for Service AI, you’ll play a key role in executing this vision of how AI redefines service experiences—from automating workflows to enabling smarter customer interactions—while working closely with product, engineering, design, and other leaders.

We’re looking for someone with creativity, bold thinking, and a founder mentality—a product leader who thrives in ambiguity, takes ownership, and isn’t afraid to challenge assumptions to build what’s next.

This is a chance to work like a startup founder while enjoying the reach, resources, and impact of a hypergrowth SaaS leader.

• Play a key role in shaping and executing the AI-first product strategy for monday service, in close collaboration with engineering, design, and other product leaders.
• Own end-to-end product lifecycle: discovery, prioritization, roadmap, and execution.
• Deeply understand customer pain points, service workflows, and opportunities to transform them with AI.
• Partner with engineering, design, data science, sales, and customer success to deliver solutions that are both technically robust and business-impactful.
• Validate ideas through experiments, data analysis, and customer research.
• Act as the internal and external voice of Service AI—sharing product vision and representing monday.com at industry events when needed.

• 7+ years of product management experience in SaaS, preferably in service, support, or workflow products.
• Proven track record of building impactful AI-powered products (automation, ML, LLM, or similar).
• Strong technical understanding—comfortable partnering with engineering and data teams to build scalable AI solutions.
• Strategic thinker with strong product sense and business acumen.
• Excellent communication and storytelling skills, able to inspire teams and influence stakeholders.
• Entrepreneurial mindset—fast-moving, resourceful, thrives in ambiguity.
• Bonus: experience in customer service, ITSM, or workflow management domains.

Why Join

This is your opportunity to:

• Be part of shaping the future of work with AI on monday.
• Work at the intersection of customer experience, service operations, and cutting-edge AI.
• Build with creativity and a founder mentality inside a “startup mode” product, backed by the scale, brand, and reach of a global SaaS company.