Senior Product Manager - AI-Powered CRM Omnichannel

Description:

We are monday.com, a global software company transforming how businesses run. Our product suite adapts to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 2,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

About monday CRM

Launched in May 2022, monday CRM has already crossed $100M ARR, serving more than 27,000 paying accounts. With 22X ARR growth compared to monday.com’s core product, it has become one of the fastest-growing CRMs in the world—in the most competitive SaaS category on the planet. We’re building the future of customer relationship management, with AI at the center of the experience.

We’re looking for a Senior Product Manager to join one of the most strategic areas within monday CRM: the Omnichannel team.

This is where we’re redefining how sales teams engage with customers by building AI-powered conversational tools.

Your mission: help salespeople connect personally, at scale—using AI to enhance human connection, not replace it.

You’ll work cross-functionally with engineering, design, marketing, and GTM teams to bring these solutions to market, driving adoption and measurable business impact.

What You’ll Do

• Define and execute the vision for AI-first communication and omnichannel engagement in monday CRM.
• Build and launch conversational AI tools that transform how sales teams connect with customers across email, chat, and beyond.
• Partner with engineering, design, analytics, and go-to-market to deliver high-quality solutions at speed.
• Use data, experimentation, and deep customer insights to inform the roadmap and prioritize what creates the most value.
• Drive measurable business impact by improving customer engagement, adoption, and revenue outcomes.

• 7+ years of product management experience, ideally in B2B SaaS platforms.
• Proven success leading high-impact product areas with clear business results.
• Experience building or working with AI-powered products (LLMs, automation, conversational AI).
• Track record of owning significant product areas and serving multiple internal teams or use cases.
• A founder’s mindset—taking ownership, moving fast, solving problems with creativity.
• Data-driven decision-making: running experiments, analyzing metrics, and combining them with qualitative insights.
• Excellent communication and storytelling skills—able to align teams, inspire action, and build trust across stakeholders.

Why Join

• Be part of scaling monday CRM beyond $100M ARR into its next chapter of hypergrowth.
• Shape how AI redefines sales and customer engagement in one of the fastest-growing SaaS CRMs in the world.
• Build at the intersection of AI, customer experience, and business impact—with the backing of a global SaaS leader.