AI Innovation Builder – CCO Tech & AI

Description:

We are monday.com, a global software company transforming how businesses run.

Our product suite adapts to the needs of diverse industries and use cases within one powerful platform, empowering over 245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With more than 3,500 employees across the globe, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

We’re looking for builders — creative, curious people who love turning ideas into real, working solutions.

As an AI Innovation Builder, you’ll design and develop AI-powered experiences that transform how our teams and customers interact with Monday.com.

You’ll experiment fast, collaborate across functions, and bring to life new ways for people and systems to work smarter together.

This role sits at the intersection of Customer Experience, Operations, and Technology, driving innovation for both internal teams and external customers. From conversational agents to smart workflows, you’ll help shape the next generation of intelligent experiences.

What You’ll Do

• Collaborate with cross-functional teams (CX, CS, Services, Product, Operations) to identify AI-driven opportunities that improve customer and internal workflows.
• Prototype, test, and launch AI-powered solutions using LLMs, automation, or no/low-code tools.
• Translate complex ideas into tangible experiences — from concept to functional proof of concept.
• Measure and iterate on performance and experience metrics to optimize impact and adoption.
• Document frameworks, playbooks, and best practices to accelerate AI experimentation across teams.
• Partner with internal stakeholders to integrate new AI tools into existing systems and processes.
• Stay ahead of AI trends, evaluating emerging technologies and recommending those with the highest potential business value.

• 2–4 years of experience in a technical, automation, or AI-focused role — or strong hands-on experience through projects or personal experimentation.
• Practical experience building automations or AI workflows using tools like n8n, Make, Zapier, or other integration platforms.
• Familiar with prompt engineering, LLM APIs, and how to connect AI models to real business use cases.
• Familiar with APIs and web-hooks, and know how to connect systems to create automated, end-to-end workflows.
• Comfortable working in no-code/low-code environments and experimenting with lightweight scripting (JavaScript or Python) to extend functionality.
• Interest in building AI agents, copilots, or assistants that enhance customer or employee experiences.
• Proven ability to translate business challenges into AI-driven opportunities and deliver measurable outcomes.
• Analytical and creative problem-solver who loves iterating quickly and finding practical ways to apply new technologies.
• Self-driven learner — you stay curious about emerging AI tools, share what you learn, and continuously look for ways to improve existing processes.
• Experience with conversational design or agent-building tools is a plus.