Senior Technical Program Manager - Tech & AI, CCO

Description:

monday.com is looking for a Senior Technical Program Manager to join our growing Tech & AI team under the CCO organization. This role is ideal for someone with a strong technical foundation, sharp business acumen, and a passion for driving impact through cross-functional collaboration.

You’ll lead complex, high-impact technical projects with a customer-first mindset, ensuring successful execution from ideation to adoption. This is a strategic, senior role that requires both hands-on program management skills and the ability to connect the dots between technology, product, and business outcomes.

• Lead technical, customer-oriented projects end-to-end – from concept and planning to execution, launch, and measurement.
• Drive alignment across multiple stakeholders, including R&D, Product, Data, Customer Success, and other cross-company teams.
• Translate business needs and customer pain points into actionable project plans and technical solutions.
• Build and manage structured project timelines, milestones, and success metrics - ensuring clarity and accountability.
• Anticipate risks and proactively remove roadblocks to maintain execution momentum.
• Continuously evaluate and improve operational processes to enable scalability and efficiency.
• Leverage data to monitor progress and impact, and promote informed decision-making.

• 6+ years of experience in leading technical programs or projects, ideally within a SaaS company or fast-paced tech environment.
• A proven track record of delivering cross-functional initiatives with both technical and business complexity.
• Strong understanding of engineering or product development processes - hands-on experience in those domains is a plus.
• Excellent communication and stakeholder management skills - able to connect effectively with technical and non-technical teams.
• A proactive, ownership-driven mindset with high attention to detail and ability to operate independently.
• A balance between strategic thinking and executional excellence.
• Experience working in matrix or global organizations - ability to navigate ambiguity and influence without authority.
• Fluent English (spoken and written) - a must.

Nice to have:

• Background in AI/Data-related initiatives.
• Experience working directly with Customer Success or support organizations.
• Familiarity with internal platform tools or customer engagement tech.