Support Engineer

Working hands-on with our customers using the best and most interesting technologies
in the industry.
Write and execute manual tests.
Work with cutting-edge technologies such as Kafka, S3, Kubernetes, and more.
Take ownership of testing environments and their deployments.
Responsible for the installation, configuration, administration, and maintenance.
Train customers on best practices, useful features, and opportunities to optimize
performance.
Work diligently with our technical teams (developers, PMs, and Research) to
troubleshoot and resolve complex software issues, replicating customer environments
and network problems as needed
Use customer feedback and insights to improve our products, technical best practices,
and technical materials. Provide feedback to Product Management teams and R&D.
Collaborate closely with the Sales and Customer Success teams to develop effective
account strategies and identify new account opportunities, as well as a new business
with existing accounts.
דרישות התפקיד:
דרישות :
Must Have:
1-3 years of experience as a Support Engineer from the tech industry - a must
Advanced Linux skills
Familiar with Ubuntu/RHEL OS.
Familiar with Networking over Linux.
You are familiar with Docker/Kubernetes.
Analyze and troubleshoot system health and debug capabilities.
Familiar with SQL commands
Familiar with API concepts and Postman
High level of English - spoken and written

Advantages:
you have programming experience in Python / Pytest.
You have experience in both cloud-based (AWS) and on-premise service and technology
environments
You have familiarity with Bash scripting.