Escalation Support Engineer - Remote

Are you excited by the prospect of working with prestigious global brands?

Do you enjoy working with customers to solve complex technical problems?

Join our team

Our team boasts some of the most talented and experienced Cyber Security and data center experts in the field. We're always looking for new people to inspire us and make us better. We utilize tools, process, and knowledge to diagnose and resolve product, platform, and customer issues.

Collaborate with the best-known global brands

We are looking for a highly motivated, proactive, and knowledgeable engineer to join our customer support team. This is an opportunity to work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threat.

As an Escalation Support Engineer, you will be responsible for:

Supporting engineers to resolve customer issues and serving as a subject matter expert to resolve customer issues.
Leading investigations on Akamai's Micro segmentation and Zero Trust product for customers.
Learning and gaining in-depth experience in Micro-segmentation, zero trust network security.
Owning the problem resolution and collaborating with internal teams.
Analyzing technical issues and proposing solutions to prevent issues.
Working closely with Engineering teams on customer issues.

Do what you love

To be successful in this role you will:

4+ years experience providing technical solutions & support for Enterprise customers.
Have prior experience serving as an Escalation Engineer working with Support engineers, R&D and QA teams.
Have knowledge of the technologies: Linux Operating System (Mandatory), Windows Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies, K8s.
Have high availability and cultivate a mindset focused on responsiveness.
Have Basic knowledge of any scripting Languages like Bash, PowerShell, and Python.
Have high level of English - verbal and written.

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.