Customer Education Lead

Tel Aviv · Full-time · IC
About The Position

As a Customer Education Lead at Lusha, you’ll own the strategy, creation, and delivery of Lusha Campus — our educational ecosystem designed to help both internal teams and external users master Lusha’s products, workflows, and best practices.

This is a hands-on, high-impact role that combines program leadership with content creation and live facilitation. You’ll build and scale Lusha’s learning infrastructure end-to-end, including courses, webinars, cohorts, documentation, templates, and community-driven learning experiences.

Your mission is to turn product knowledge into clear, structured, and scalable learning journeys that drive adoption, success, and long-term value.

What You’ll Actually Do:

Own the Lusha Campus roadmap:

Define and execute the strategy for Lusha’s internal and external education hub
Manage education initiatives end-to-end, including planning, timelines, stakeholder alignment, execution, and reporting

Design scalable learning programs:

Build structured learning frameworks such as cohort-based programs, certification paths, and onboarding flows
Continuously evolve learning formats to support different audiences and maturity levels

Create high-quality educational content:

Develop courses, templates, and learning paths covering core features, integrations, advanced use cases, and workflows
Produce written documentation, video scripts, FAQs, and step-by-step guides
Maintain and optimize content within Lusha Academy to ensure clarity, relevance, and accessibility

Lead webinars and live learning experiences:

Design, host, and moderate live training sessions, webinars, and cohort workshops
Collaborate with Product, Marketing, and GTM teams to showcase subject matter experts
Track engagement, attendance, and performance metrics to continuously improve future sessions

Build and manage learning infrastructure:

Own the education tech stack, including LMS, webinar platforms, community portals, and analytics tools
Standardize templates and assets (presentations, assessments, quizzes, automation triggers) to enable scalable delivery
Ensure seamless integration between educational content and the Lusha website and academy ecosystem

Collaborate cross-functionally:

Partner with Product, Marketing, Customer Success, and GTM teams to align education with product releases and campaigns
Gather feedback, assess learning needs, and translate insights into continuous program improvements
Requirements
3+ years of experience in education strategy, program or project management, instructional design, or related roles
Proven experience building and scaling courses, cohorts, webinars, or academy-style learning programs
Hands-on experience using AI-powered tools for content creation, video production, personalization, automation, or learning workflows
Demonstrated experience producing educational video content, including planning, scripting, recording, and iteration
Strong written and verbal communication skills, with the ability to turn complex concepts into clear, structured learning materials
Experience leading live training sessions and presenting to diverse, global audiences

Nice to have:

Experience in SaaS or B2B tech environments
Familiarity with LMS platforms, webinar tools, and cohort engagement systems
Strong analytical skills to measure engagement, learning outcomes, and recommend improvements

Why Lusha:

A fast-growing, product-led company where education plays a critical role in user success and adoption
Real ownership over a core company initiative with visibility and impact across teams and customers
A culture built on simplicity, collaboration, trust, and continuous learning
The opportunity to shape how thousands of users learn, adopt, and succeed with Lusha

At Lusha, your work matters, your voice is heard, and your impact is visible.