Customer Education Lead

Tel Aviv · Full-time · ICAbout The PositionAs a Customer Education Lead at Lusha, you’ll own the strategy, creation, and delivery of Lusha Campus — our educational ecosystem designed to help both internal teams and external users master Lusha’s products, workflows, and best practices.This is a hands-on, high-impact role that combines program leadership with content creation and live facilitation. You’ll build and scale Lusha’s learning infrastructure end-to-end, including courses, webinars, cohorts, documentation, templates, and community-driven learning experiences.Your mission is to turn product knowledge into clear, structured, and scalable learning journeys that drive adoption, success, and long-term value.What You’ll Actually Do:Own the Lusha Campus roadmap:Define and execute the strategy for Lusha’s internal and external education hubManage education initiatives end-to-end, including planning, timelines, stakeholder alignment, execution, and reportingDesign scalable learning programs:Build structured learning frameworks such as cohort-based programs, certification paths, and onboarding flowsContinuously evolve learning formats to support different audiences and maturity levelsCreate high-quality educational content:Develop courses, templates, and learning paths covering core features, integrations, advanced use cases, and workflowsProduce written documentation, video scripts, FAQs, and step-by-step guidesMaintain and optimize content within Lusha Academy to ensure clarity, relevance, and accessibilityLead webinars and live learning experiences:Design, host, and moderate live training sessions, webinars, and cohort workshopsCollaborate with Product, Marketing, and GTM teams to showcase subject matter expertsTrack engagement, attendance, and performance metrics to continuously improve future sessionsBuild and manage learning infrastructure:Own the education tech stack, including LMS, webinar platforms, community portals, and analytics toolsStandardize templates and assets (presentations, assessments, quizzes, automation triggers) to enable scalable deliveryEnsure seamless integration between educational content and the Lusha website and academy ecosystemCollaborate cross-functionally:Partner with Product, Marketing, Customer Success, and GTM teams to align education with product releases and campaignsGather feedback, assess learning needs, and translate insights into continuous program improvementsRequirements3+ years of experience in education strategy, program or project management, instructional design, or related rolesProven experience building and scaling courses, cohorts, webinars, or academy-style learning programsHands-on experience using AI-powered tools for content creation, video production, personalization, automation, or learning workflowsDemonstrated experience producing educational video content, including planning, scripting, recording, and iterationStrong written and verbal communication skills, with the ability to turn complex concepts into clear, structured learning materialsExperience leading live training sessions and presenting to diverse, global audiencesNice to have:Experience in SaaS or B2B tech environmentsFamiliarity with LMS platforms, webinar tools, and cohort engagement systemsStrong analytical skills to measure engagement, learning outcomes, and recommend improvementsWhy Lusha:A fast-growing, product-led company where education plays a critical role in user success and adoptionReal ownership over a core company initiative with visibility and impact across teams and customersA culture built on simplicity, collaboration, trust, and continuous learningThe opportunity to shape how thousands of users learn, adopt, and succeed with LushaAt Lusha, your work matters, your voice is heard, and your impact is visible.