Customer Service Manager

We are looking for a Customer Service Manager to lead customer service operations at Elsec, Sderot. This role is pivotal in driving business objectives while enhancing the end-to-end customer experience through effective maintenance performance   Key Responsibilities:   Lead and manage customer service activities, ensuring alignment with business goals Oversee RMA requests and maintain strong interfaces with customers Collaborate with operations teams on maintenance work plans, including coordination with engineering and quality departments Drive internal and customer-facing improvement processes Manage relationships with subcontractors for repairs, ensuring compliance with output, cost, and quality targets Promote continuous improvement in customer service standards   Requirements:   Bachelor’s degree Excellent command of English Strong customer service orientation Ability to work under pressure and manage complex situations Outstanding interpersonal skills and influence capabilities Initiative, creativity, and systemic thinking Proficiency in MS Office and LN systems   *Only suitable candidates will be contacted