IT Support / IT Helpdesk / PC Technician

Company Description

At Astreya, we are in constant evolution as we mold and develop our delivery model to help clients be positively productive by matching exceptional candidates like you with next level job opportunities with the world’s most innovative and recognizable organizations. As the leading IT solutions provider, we are searching for skilled, knowledgeable candidates to join our team to help deliver high class technology services and fuel digital transformation with our valued clients.

A new career move with Astreya would give you access to new ways of working, the latest technologies, and 24/7 access to professional development to grow your skills at your pace from wherever you are. Our strong focus on internal promotions and mobility let’s us build world-class teams and provides you with career paths to help you get to where you want to go.
Job Description

What this Job Entails:

Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.

Your Roles and Responsibilities:
* Assist with inventory and asset management, conference room preventative maintenance, and e-recycling
* Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
* Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
* Deploy and recover laptop and desktop images
* Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
* Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
* Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow
* Contribute to large scale global projects as needed
* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:
* High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
* Excellent written and verbal communications skills
* Ability to work in a large team with minimal supervision
* Capable of providing an outstanding user experience
* Basic Inventory or IT knowledge
* Ability to excel in a fast paced work environment
* Ability to make sound decisions when faced with competing priorities
* Results oriented and can identify the steps to be taken to achieve objectives

Physical Demand & Work Environment:
* Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing
* Must have the ability to move from place to place within an office environment
* Must be able to use a computer
* Must have the ability to communicate effectively
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?
* Employment in the fast-growing IT space providing you with a variety of career options
* Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
* Introduction to new ways of working and awesome technologies
* Career paths to help you establish where you want to go
* Focus on internal promotion and internal mobility - we love to build teams from within
* Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
* Education Assistance
* Dedicated management to provide you with on point leadership and care
* Numerous on the job perks
* Market competitive compensation and insurance, health and wellness benefits

Required Skills and Qualifications
* High School Diploma or equivalent
* Have a valid driver's license and clean driving record
* Ability to work within a large team and fast paced environment
* Applying sound judgment to decisions and priorities
* Follow standard practices and procedures
* Familiarity with inventory and/or IT
* Be results-oriented, identifying the appropriate steps to achieve objectives
* Able to lift and carry 50lbs or more, repeatedly or through the day
* Able to use a computer and perform office-related tasks like:
* Prolonged or repeated movements such as sitting, standing, movements of the wrists, hands, or fingers

Additional information
Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.
#INDG1 #INDG2

Job Type: Full-time

Pay: 21$/hr Fixed

Benefits:

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Professional development assistance
* Referral program
* Tuition reimbursement
* Vision insurance

Schedule:

* 8 hour shift
* Day shift
* Monday to Friday

Job Types: Full-time, Permanent

Pay: 11,000.00₪ per month

Experience:
* IT support: 1 year (Required)
* Computer hardware troubleshooting: 1 year (Required)

Location:
* תל אביב -יפו, מחוז תל אביב (Required)