Integration Support Team Lead

Nayax is looking for a team lead for the Integration Support team to join the Professional Services department. As an Integration Support Team Lead, you will manage a team of 3-4 integration support engineers. The team's responsibility is to facilitate and support partner and customer integration. The team manages the integrations through development, certification testing, and production. As a team lead, you will also support customer integration. You will understand the customers’ needs and technical and operational constraints and work with all stakeholders to ensure appropriate delivery.

IN THIS POSITION YOU WILL:

Manage a team of 3 employees.
Manage the integration backlog queue.
Manage integrations with business partners from start to finish, providing technical integration guidance, support, and certification of the integrations.
Become a focal point for technical issues and requests related to the implementation of Nayax API’s.
Escalating issues and development cases to product and R&D teams.
Engage with various teams across the organization (Dev, QA, Customer Success, Customer support Product, etc).
Maintain and constantly improve an internal knowledge base and workflows.
Guide and assist customers through the implementation processes.
Accompany the sales activity by providing technical explanations to the client, understanding the work environment and client requirements, and customizing the solution and sale to those requirements. Providing an effective service on time within the company’s SLA.

Requirements:

WE ARE LOOKING FOR SOMEONE WITH:

2-3 years of management experience.
Practical Engineer or equivalent experience (3 years of Technical T2/T3 Support/Integration Support or QA) preferably in a related customer-facing role.
Strong technical skills with the ability to learn new technologies quickly & independently.
Fluent in English - excellent writing and speaking are a must—Hebrew at a good level.
People who enjoy customer interaction and getting customers excited about Nayax solutions.
Team player with great communication skills, capable of motivating coworkers.
Experience with payment – an advantage.

Who we are:

Nayax is a leading global fintech company founded in 2005 that offers a comprehensive solution to businesses around the world, aiming to improve their revenue and operational efficiency. Our vision is to create frictionless commerce experiences for both businesses and consumers, benefiting communities around the world. We value integrity, accountability, and honesty, values which are reflected in the way we work as we accompany our customers every step of the way on their road to success.

Today, our global influence is reflected in our listing on both Nasdaq and the Tel Aviv Stock Exchange (TASE) and our 9 global offices with 800 employees. Nayax Israel is our largest site, housing over 20 different departments and located in the prestigious Herzliya Hills, just a short drive north of Tel Aviv or a very short walk from the train station.

Our open space offices accommodate our 500+ employees and when we’re not hard at work, you can find us enjoying an afternoon coffee on the balcony.

For a glimpse at what it's like to work at Nayax, check out our Instagram account! https://bit.ly/3G3QDc4.

In 2023, Nayax was included in the prestigious Dun & Bradstreet list as one of the Largest High Tech Companies by revenue growth.

Nayax is constantly growing and we are always on the lookout for enthusiastic, innovative and eager individuals to join us on our journey!